Join the Ascension Fitness & Coaching® Team – Ascension Fitness & Coaching®

“It is literally true that you can succeed best and quickest by helping others to succeed.” -Napolean Hill

Ascension Fitness & Coaching® Support Staff Descriptions

Why you should join Ascension Fitness & Coaching®!

Contribute to changing people’s lives every day by helping us create a healthier Community!
Work hard and play hard with an amazing group of talented, dynamic professionals!
Free Personal Development & Empowerment Coaching Program!

Enrollment Specialist

The Enrollment Specialist will assist members in a fast-paced inbound call center environment. Processing enrollments, payments, address changes or other enrollment related tasks. As a member of our staff, you will be responsible for providing a superior level of customer service to Ascension Fitness & Coaching® clients, prospective clients and guests, ensuring an exceptional client experience!

Minimum Education Requirements

A minimum of an Associate’s Degree is preferred; however, we will consider applicants with an equivalent combination; of prior experience or training in admissions, education, customer service or value-based sales is favored. Prospective candidates should also have excellent organizational, communication, listening and interpersonal skills, in addition to proficiency in Microsoft Office, database and software applications.

Qualifications

6-12 months of Customer Service experience is preferred.
High school diploma/GED equivalent minimum requirement.
Must be 18 years of age or older.
Must be able to work weekdays (8:00 AM to 5:00 PM).
Basic computer proficiency with an eye for accuracy.
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with clients and co-workers, exceeding the client’s expectations.

Admissions Responsibilities

You will guide Ascension Fitness & Coaching® applicants through the application, admission, and enrollment processes by helping them to assess their skills, personal ,and professional goals to choose the best program for their needs and interests.

Customer Services Responsibilities

All associates must meet established performance metrics including quality, schedule compliance, production standards, and attendance.
Servicing members by telephone to enroll them in the Ascension Fitness & Coaching® programs.
Educating members and providing appropriate solutions and alternatives regarding plan benefits.
All associates must meet established performance metrics including quality, schedule compliance, production standards, and attendance.
Respond to member questions and concerns in a timely and professional manner.

Physical Demands/Requirements

Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to lift up to 75 lbs.
Will occasionally encounter toxic chemicals during shift.

Client Accounts

Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Field Specialist

We are looking for a result-driven Field Specialist to be responsible for all sales job duties, from generating leads to closing sales. Field Specialist duties and responsibilities include working closely with clients to determine their needs, answer their questions about our programs, services, and products and recommend the right solutions. You should be able to promptly resolve client concerns and ensure maximum client satisfaction. To be successful as a Field Specialist, you should stay up-to-date with program, service, and product features. Ultimately, the duties of a Field Specialist are to achieve excellent client service, while consistently meeting the company’s sales goals.

Qualifications

Proven work experience as a Sales associate, Sales representative or similar role
Basic understanding of sales principles and client service practices
Proficiency in English
Basic Math skills
Working knowledge of client and market dynamics and requirements
Track record of over-achieving sales quota
Hands-on experience with POS transactions
Familiarity with enrollment procedures
Solid communication and interpersonal skills
A friendly and energetic personality with client service focus
Ability to perform under pressure and address concerns in a timely manner
Availability to work flexible shifts
High school degree; BS degree in Marketing or related field would be a plus

Responsibilities

Ensure high levels of client satisfaction through excellent sales service
Assess clients needs and provide assistance and information on program, service, and product features
Welcome clients to the Ascension Fitness & Coaching® experience and answer their queries
Follow and achieve company’s sales goals on a monthly, quarterly and yearly basis
“Go the extra mile” to drive sales
Remain knowledgeable on programs, services, and products offered and discuss available options
Process POS (point of sale) purchases
Cross sell programs, services, and products
Team up with co-workers to ensure proper clients service
Build productive trust relationships with client
Comply with inventory control procedures
Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Compliance Specialist

The role of the Compliance Specialist Officer/Closer is to assist Ascension Fitness & Coaching® Owner & Operator. Specific duties may include: assist in the development of staff, audit files for compliance, prepare files for closing, ensure all items necessary to satisfy requirements are received, prepare breach of contract forms according to Ascension Fitness & Coaching® instructions, prepare affidavits, prepare necessary company disclosures, balance and disburse the file, conduct closings (or coordinate with signing agent), audit the closed package and deliver to parties, confirm all payments are made, satisfy any post-closing issues, and any other duties assigned to him or her by the Operation Manager.

Qualifications

High School Diploma/GED required.
Have a Bachelor’s degree from an accredited college or university.
3-5+ years of relevant experience
Understanding of fiduciary responsibilities and appropriate disclosure of conflicts of interest.
Proficiency in Excel, Microsoft Office, and strong data analysis skills preferred
Familiarity with automated third party compliance surveillance and code of ethics systems a plus
Familiarity with Anti-Money Laundering and Know Your Customer programs and procedures a plus
Notary Public is required.
Ability to multi-task.
Ability to calculate payoffs, transfer taxes, mortgage taxes, etc.
High Standard of organization and attention to detail.
Ability to work under stress with time deadlines.

Interns

We require all potential employees to be certified by one of the following schools; AFPA,NASM, and ACE *we currently do not accept certifications from institutions not listed above.
Our advanced internship consists of a professional learning experience for practical work related learning experience. This level has minimal clerical and administrative duties involved. The advanced level is for individuals who previously held certifications, who may be lapsed in continuing education credits, and who are currently seeking to be certified again. This is a paid internship with the goal of being offered a full-time position within our institution upon completion of certification.

Responsibilities

Assist trainer and staff in all aspects of the practice
Assist trainers in patient treatment
Maintain clean and organized work areas
Administrative duties
Preparing rooms for clients
Keep charts organized/filing
Program administration
Health promotion programming
Fitness testing and exercise prescription
Health and fitness motivational programming
Group exercise class instruction
Facility maintenance
Data analysis & outcomes reporting
Ergonomics
Personal training
Participant record keeping
Special projects and promotions
Health fairs

Trainers & Coaches Descriptions

Certified Personal Trainers

Certified Personal Trainers will: Promote the mission and values to include exceptional service. Take initiative in enrolling current and potential members into our training program.

Assist clients in setting specific and attainable fitness goals
Observe clients and inform them of corrective measures necessary for skill and physical improvement
Certified Personal Trainers assist clients in maintaining exertion levels to maximize benefits from exercise routines
Offer alternative exercises and routines to accommodate different levels of fitness
Program Design based on clients’ capabilities, preferences, limitations, and goals
Teach the importance of proper breathing when exercising
Certified Personal Trainers monitor participant’s progress and adapt programs as needed
Provide clients with information and resources regarding weight control and lifestyle change
Advise clients on proper clothing and shoes for exercise
Respond to safety codes and, if needed, administer CPR/AED services to a member

All Trainers must be certified by one of the following; AFPA,NASM, and ACE *we currently do not accept certifications from institutions not listed above.

Group Exercise Instructor

Group Exercise instructor to lead our fitness classes. As our new Group Exercise instructor you must be:

Enthusiastic about group exercise classes and enjoy creating and delivering new, fresh and innovative routines
Confident in your professionalism by reporting on-time with a positive attitude and a passion to motivate others
A professional who is collaborative and a flexible leader in and out of the studio
Background in Aerobics/Cross fit/Martial Arts/Boxing/Dancing/Acting/Public speaking A PLUS!
Comfortable with utilizing technology such as Zoom, Google Meet and Face Book
AED/CPR Required
Hourly pay range per class, paid training, paid required Ascension Fitness & Coaching® instructor certification

The Ideal Candidate will have:

Minimum of one year of experience actively leading successful group exercise classes
Current nationally accredited group exercise certification
Instructors teaching licensed/branded formats (e.g. Zumba, Yoga) must also be trained and licensed to teach those specific formats
Current CPR/AED certification (First Aid certification is strongly desired)

Nutrition Coaches

Nutrition Coaches are responsible for supporting all members in promoting happier, and healthier lives by building and nurturing relationships. They provide a positive member experience that is educational, supporting, and upholds the integrity of the Ascension Fitness & Coaching® Brand.

Job Duties and Responsibilities

Performs individual dietary analysis, meal planning and menu development
Develops safe, professional, and comprehensive client programs that drive client goal achievement and retention
Leads and facilitates health and wellness educational seminars
Works closely with Personal Training staff and club management when designing member programs and classes
Educates members on health and wellness issues and trends
Provides fitness floor assistance to all members to ensure safety, provide education, and motivate members
Develops a client base to meet monthly revenue and session goals
Uses all required safety devices and personal protection equipment to comply with company safety rules
Ensures all members feel competent, confident, and connected by providing superior customer service through complimentary and based services/programming
Documents all aspects of client programming
Remains current on credentials and continuing education to advance throughout the levels program

Position Requirements

High School Diploma or GED
1 to 3 years of experience in Nutrition or a related field
Nutrition Certification
CPR and AED Certified
Knowledge of dietetics and how to adapt knowledge to practical use in conjunction with exercise programs
Knowledge of dietary analysis software
Stand, walk, reach, climb and lift up to 50 pounds

Behavior Coach

Behavior Coach will observe, assess and treat individuals with behavioral problems related to health and fitness. The Behavior Coach will develop and implement plans, maintain progress reports and provide support to the clients.
To be successful as a Behavior Coach , you should be patient, compassionate and have good communication skills. Top Behavior Coaches also have excellent stress management and problem-solving skills.

Job Duties and Responsibilities

Observing and assessing clients behavior.
Developing and implementing plans to address behavioral issues.
Supporting clients throughout the coaching process.
Monitoring and recording progress.
Conducting assessments to determine clients’ improvements.
Maintaining client records and reports.
Collaborating with other healthcare specialists and support organizations.

Job Duties and Responsibilities

Observing and assessing clients behavior.
Developing and implementing plans to address behavioral issues.
Supporting clients throughout the coaching process.
Monitoring and recording progress.
Conducting assessments to determine clients’ improvements.
Maintaining client records and reports.
Collaborating with other healthcare specialists and support organizations.

Behavioral Specialist Requirements:

Certification in Behavior for health and fitness related fields.
Experience and direct contact with clients and individuals with special needs.
Strong working knowledge of behavioral theory and applied behavior analysis.
Understanding of the characteristics and behaviors associated with health and fitness.
Good communication skills, both verbal and written.
Ability to handle intense emotional situations.
Ability to apply behavioral principles.
Strong interpersonal skills.
Excellent stress management skills.

Life Coach

The job description below highlights the duties, tasks, and responsibilities typically carried out by life coaches:

Actively engage with clients in both the center and in the community
Communicate regularly with other specialists with plan feedback in order to ensure quality and effective planning
Use positive communication strategies to motivate clients to work on and reach their goals
Use variety of strategies to assist clients in understanding and effectively dealing with their own social skills
Assist clients to implement difficult changes or adjustment in order to meet their goals
Monitor, evaluate, and collect data on client’s progress and targeted skills
Record data consistently and accurately in consonance with specific guideline
Provide encouragement and constructive feedback to all clients
Engage clients in on-going discussions about their individual goals
Develop and facilitate life skills sessions and individual programs for youth
Plan and implement vocational programs and opportunities for individuals in need
Instruct clients on how to manage everyday tasks to help them gain independence and move forward in life
Work one-on-one or in small groups to help clients with unique challenges to develop basic life skills
Fix meetings with clients on a weekly or monthly basis depending on the client’s situation.

Requirements:
To work and achieve success as a life coach requires having the following qualities and skills, knowledge, and qualifications:

Education and Training

To become a life coach requires at least a certification from an accredited school or in other relevant license fields such as psychology and sociology
Encouragement: Life coaches have ability to encourage clients on personal development rather than dwelling in the past problems and issues that make them feel irrelevant or a failure
Communication Skill: They must have an excellent communication skill in order to reach out to their client’s problems
Confidence: They essentially seek to reinstall an individual’s faltering confidence and ensure they have it within themselves to live up to their potential.

Business Coach

Requirements

business degree or a business coaching certification
3 to 5 years experience coaching

Responsibilities

Provide advice for new plans and strategies for business implementation
Keep clients accountable and motivated
Communicate with clients to better understand their vision and goals
Assist clients with their company growth, goals and plan development
Assess a client’s strengths and weaknesses and guide development
Help clients grow their business from inception
Assist clients in utilizing their personal skills for the betterment of their business
Guide clients in the completion of strategic business growth tasks
Monitor business growth and establish methods for improvement
Analyze strategic plans that have contributed to the company’s successes and/or failures

Ascension Fitness & Coaching® Extended Family Descriptions

Ascension Fitness & Coaching®

Independent Coach

Earn income while helping yourself and others live a healthier and fit lifestyle. Being an Ascension Fitness & Coaching® Independent Coach is about doing what you love and inspiring others to do the same. As a coach you will meet new people and foster new relationships that will elevate your personal and professional life.

Requirements: Ascension Fitness & Coaching® Independent Coaches are required to attend Ascension Fitness & Coaching® Training, which includes a basic training in anatomy & physiology, nutrition, healthy habits and behaviors, program training, live format certification, and so much more.

Affiliate

Ascension Fitness & Coaching® Affiliate will run the programs within their already established health, fitness & wellness facility without any additional on-site support from Ascension Fitness & Coaching®.

Ascension Fitness & Coaching® will conduct monthly on-site training with designated trainers and coaches who Ascension Fitness & Coaching® Affiliate will have run the programs.
Ascension Fitness & Coaching® will run Mastermind Leadership training on-site once a quarter for designated trainers and coaches who Ascension Fitness & Coaching® Affiliate will have run the programs.

Ambassadors

Responsibilities:

Post about our products/services online (e.g. social media and forums)
Create, share and respond to online reviews
Participate in trade shows as a spokesperson for our company
Network and build trusting relationships with potential customers
Thoroughly understand our products and services to inform potential customers
Use word-of-mouth marketing techniques, like referring our company to friends
Monitor online comments and respond or forward to the Marketing department
Assist in organizing marketing events
Track customers’ preferences and suggest advertising and positioning ideas
Provide feedback to the Marketing and Product departments regarding customers’ requests
Track and report on competitors’ marketing activities

Requirements:

Proven work experience as a Brand Ambassador, Promoter or similar role
Strong social media presence on multiple platforms
Experience creating online content
Familiarity with scheduling tools for social media, like Hootsuite and Buffer
Excellent communication skills
Professional attitude
An outgoing, friendly personality, and a desire to meet new people
Experience in retail sales is a plus
BSc in Marketing or relevant degree

Promoter

Requirements: Must have merchandising and/or field representative experience.

Self-motivated, self-sufficient, detail-oriented, organized and a problem solver
Positive attitude and a good work ethic are essential
Must be comfortable interacting and communicating with store personnel and the public
Must be dependable
Must be computer literate with access to a mobile smart phone (Android or iOS/Apple)
Must be willing and able to enter surveys for work at the time the project/job is being completed
Courteous, polite, and professional, with good communication skills, both verbal and written
Responsible for own transportation
Willing to work as an Independent Contractor
3 to 5 years experience required

Primary Responsibilities:

Actively engage and educate potential clients at the point of experience.
Humanize the brands and build trust of potential clients and affiliates through education
Lead clients and affiliate through a visual journey of featured programs, services, and product(s) (where legal and within local legal limitations and as per policy)
Regularly complete digital training for market brand and programs as directed
Adapt to tech platforms to receive and input information necessary to represent the brands Ascension Fitness & Coaching®
Arrive to events on time, in appropriate attire as specified by market team, and be prepared to execute promotions as outlined in program standards
Pick up or accept delivery of promotional materials from Event Team
Ensure proper care and return of company property (i.e. – uniforms, event materials)
Complete post-event recap (ERF) in MKTG reporting.
Take digital event photos and contribute to markets social media account
Understand how Ascension Fitness & Coaching® brand differs from competitors and report on competitive activity in market
Maintain appropriate appearance for potential client/ affiliate engagement
Follow company policy and procedures

Required Skills & Experience:

Outgoing Brand Knowledge and Personification of the Brand – must complete training in order to understand what the brand/program represents, stands for and how it differs from other brands. Must be able to translate brand information to potential clients or affiliates in a relatable manner.
Engaging – must be outgoing, personable and courteous with consumers and approach them with a friendly and helpful attitude, with the goal to build trust in the brand.
Reliable – must always arrive to events ready to start on time, and must work until event end

Check back in the Fall of 2023 for available position with Ascension Fitness & Coaching®.